Customer Service Advisor – Lavenham, Suffolk REF SP1576

Full Time Customer Service Advisor required for one of the leading insurance companies in the UK. This is a great opportunity to join this growing, successful team based in Lavenham, Suffolk.

The hours will be 9am to 5pm – Monday to Friday. The successful person will be offered 23 days annual leave, plus bank holidays, free on site parking and a wonderful countryside setting to work in. The salary will be dependent on experience.

The Position will include:-

• Handling general enquiries, including new business, policy alterations and renewals
• Establishing customer needs and assisting with solutions from the company product range
• Processing mid-term adjustments and inviting renewals
• Selling insurance policies and proactively looking for ways to upsell where possible
• Introducing the range of Financial Services and Risk Management products to new and existing clients
• Supporting team members in the management of key accounts

The Person:-

• Will demonstrate a ‘can-do’ attitude and a positive outlook
• Polite, well presented with excellent communication skills both verbal and written
• Will demonstrate the drive and energy required to provide a fantastic customer service experience to existing and prospective clients
• Will be a proficient IT user with good interpersonal skills
• Will be a problem solver who enjoys working in a team
• Organised and able to manage a busy work load and prioritise tasks
• Will hold a minimum of Grade C in GCSE Maths and English (or equivalent)
• Cert CII qualification or above would be desirable but not essential
• Able and willing to learn new systems, products, processes and skills

In return the successful applicant will receive full training in a friendly and supportive environment.

Please contact Sophie on 07889 849175 or email info@ruralrecruitment.co.uk