Reservations & Sales Manager for Luxury Norfolk Retreat- West Lexham- RR1649

Fantastic Reservations & Sales Manager required for beautiful Norfolk Retreat on a full time, permanent basis. This is a superb opportunity for someone to join a successful, family run business with a small, dedicated and close knit team.

The retreat attracts clients from all over the world, so the position would suit someone who is naturally good at liaising with a variety of different people.

We are looking for a dynamic, polite, reliable and well presented Manager. The role would ideally suit someone with Reservation Supervisory or Management experience within the Hotel, Wellbeing or Holiday sectors.

Key responsibilities

• Heading up a very small reservations team (currently one other person)
• Efficiently managing holiday/glamping bookings as well as larger group bookings
• Conducting show-rounds and discussing guest’s requirements
• Close working with Marketing, Housekeeping and Catering teams to ensure successful retreats and events
• Highlight areas of potential growth and liaise with Marketing to maximise sales.
• Set and track, report and meet sales goals
• Develop and lead, motivate and enthuse your sales team to ensure the best results from their activities
• Proactively seek out new sales
• Constantly look for and implement improvements to the customer journey

Role requirements

• Be highly motivated, energetic and enthusiastic
• Excellent customer service
• Proven experience with operating a recognised Booking or CRM system
• Have experience in planning and implementing sales strategies and customer relationship management 
• Strong organisational and administrational ability
• Willingness to work 5 shifts per week including alternate weekends
• The role is predominantly office hours, there is a need to work later shifts when required
• A passion for health and wellbeing 

Package and Benefits:

• Competitive rates of pay depending on experience and skills
• Bonus scheme to be developed based on KPIs.
• Supportive culture, which encourages work/life balance
• 29 days holiday per year (28 days then birthday double pay or day off)
• Full time hours are 40 hours per week
• Support & Guidance – You will be guided and supported by a dedicated team
• Excellent working environment
• Dog friendly site
• Staff discount in the café
• Casual dress
• Company pension
• Free parking

For more information about this excellent opportunity, please contact Rebecca info@ruralrecruitment.co.uk