Commercial Services Advisor, REF JF1876

Exciting opportunity to join the Commercial Support Team within a growing, successful Agency  based at their site in the beautiful countryside of Wherstead, Ipswich. Easy access from the A14.

As a local agency of a leading insurance company they deliver a first-class service and sell the product range across their region, to customers old and new, who are at the core of everything they do. They are a business where honesty, integrity, and trust are at the heart of their values. They champion the personal approach to customer service that their insurance company are famous for.

The Role

Working in an upbeat and friendly team, you will play a key role in the success of an expanding local business, providing excellent customer service to our members and working as part of a focused team. You will provide support to our Partners, review and advise customers on their insurance requirements and create cross- selling opportunities.

• Support Partners with enquiries, existing policy alterations, and renewal reviews
• Provide first class Customer Service by establishing their needs
• Respond to billing and accounting queries
• Introduce the Agencies Financial Services to new and existing customers
• Assist with day-to-day office administration processes

About You

The Agency are looking for a new colleague with a “can do attitude” and positive energy, who will:

• Demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients
• Be a proficient IT user with good interpersonal and communication skills, both written and verbal
• Be a problem solver who enjoys working as part of a team with a positive can-do attitude
• Have good organisational skills and the ability to manage a busy workload and prioritise tasks
• Hold a minimum of Grade C in GCSE Math’s and English (or equivalent)
• Have the ability and desire to learn new systems, products, processes and skills

A background in insurance or financial services would be advantageous but not essential

Our commitment to you:

To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. We will provide a professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices as well as:

Support with CII qualifications

Pension Contribution

Medical Cashback Plan

Employee Volunteering – volunteer in the community for one day each year

Unlimited access to Refer a Friend £500 bonus scheme

Beautiful countryside setting with access to open countryside

Onsite shower facilities

Free On -Site parking

A Family Friendly policy that helps you balance your work and family responsibilities

The full time hours are Monday to Friday – 9am to 5pm

25 days annual leave + bank holidays + buy/sell/save holiday trading scheme

Salary Up to £28k depending on experience

To apply please email – info@ruralrecruitment.co.uk